Frequently Asked Questions
Can I choose the carrier for my shipment?
No, but you can indicate an alternate address where delivery may also be made. Holymtn.com uses a variety of carrier services to deliver packages, including UPS and the U.S. Postal Service. The choice of carrier is determined by the destination (shipping address) and the size of your order. We will select the best carrier to keep the shipping charges as low as possible while still maintaining the delivery expectations for the selected level of service. Once your order ships, the ship date, delivery method and other tracking details will be provided in your shipment confirmation email.
How can I check my Holymtn.com order status?
You have two options.
You may check your order status in any of the following ways:
- Log in to your Holymtn.com account, select order history, then click on an order number.
- Refer to your shipping confirmation email for information about how to track your order.
How do I track my order to know where it is in transit?
Every time you place an order, you’ll receive an email from us notifying you of its status. The shipment confirmation email will include a tracking number to track the shipment. You may also log into My Account and select order history, then click on an order number to view tracking information for that order.
How can I retrieve a forgotten login and/or password?
Your login is the same email address you used to apply. To have your password resent, click on the link beside “Forgot your password?”
How do I add items to my Wish List?
Your wish list is a great way to remind yourself, or even others, of what looks good to you! To add a product to your wish list, visit its page, and then click the “ADD TO WISH LIST” button to the right of the item you would like to add to your wish list.
How can I find my Order History?
All of your order history is securely stored on our server. If you want us to refresh your memory about what you ordered last week, last month, or even last year just visit order history on your account page. Click on each order to view the items selected, the price paid, or the address where the order shipped.
Billing & Payment
How do I order?
We offer three convenient ways of ordering:
Online, by phone, or fax.
Most orders generally ship within 24 hours excluding weekend and holidays. Online purchases from Holy Mountain Trading Company may be made using a credit card or by following up with a mailed personal check. We accept Visa, Mastercard and Discover Card.
To contact us with a question about ordering, please call us toll free at 888 832 8008 or e-mail us at firstname.lastname@example.org.
How do I order by phone?
Call 888 832 8008 from within the U.S. and Canada, 9 a.m. to 6 p.m. daily and we will be happy to take your order. Outside North America, please call 415 584 8773.
I live outside the United States. Can I still place an order?
To all of our international friends, we appreciate your interest in Holy Mountain Trading Company. We offer online shopping to our customers around the world; however, international shipping rates, duties and taxes will apply.
Will I be charged tax?
It depends on the address of the person receiving the item. We charge California sales tax as required by law based on the shipping destination. We’ll only collect tax amounts required by law on merchandise.
What is your return policy?
If you are not completely satisfied or there is a problem with your order, contact us within 30 days of delivery. We will arrange for the return of your order. To return an item for full credit, tell us the reason for your return on your invoice, include this with your return in the original packaging. If you do not have your invoice copy, please indicate your name, address, order number and reason for the return on a separate piece of paper.
Authorized returns for merchandise in original boxes and in new condition are subject to a 20% restocking charge. No returns are accepted on custom or special order items. All authorized returns will be fully refunded less restocking fees, shipping and handling charges. To obtain an authorization number, please call our customer service department at 415 584 8773, or email us at email@example.com. All authorized returns should have the authorization number marked on the outside of the package and returned to the following address:
Holy Mountain Warehouse
128 Rome Avenue
San Francisco, CA 94112
We will refund the shipping cost only if the return is the result of our error. Returns are processed once we have received the product.
Any other questions?
CONTACT US TO GET YOUR ANSWERS