Should you find it necessary to return your recent purchase of our product, please follow the following guidelines:
1. All returned merchandise must be unused and returned in the same new condition in which it was originally received, with all accompanying original packaging. Any items returned used, damaged in any way or with missing components will not be refunded.
2. All returns must be authorized by Holy Mountain Trading Company. Unauthorized returns will NOT be accepted or refunded, and may be refused when received.
3. Authorized returns for merchandise in original boxes and in new condition are subject to a 20% restocking charge. No returns are accepted on custom or special order items.
4. All returns must be made within thirty-five (35) days after the date of the shipment for orders within the United States. For foreign orders, the return must be made within sixty (60) days of the initial shipment.
5. All authorized returns will be fully refunded less restocking fees, shipping and handling charges.
6. To obtain an authorization number, please call our customer service department at 1-888-832-8008, or email us at firstname.lastname@example.org.
7. All authorized returns should have the authorization number marked on the outside of the package and returned to the following address:
128 Rome Avenue
San Francisco, CA 94112