Frequently Asked Questions
Why are some teas not available all year?
Why do I see the same tea through another supplier when you are out of stock?
How do I calculate the actual price per cup of individual teas?
453 grams per pound divided by 3 grams (average serving of tea) = 151 servings per pound
$30 (cost) divided by 151 (servings) = $0.19. This is your price per cup.
A typical cup of tea in a restaurant sells for anywhere between $2.25 and $3.50, depending on the local market. In the above example, when you brew your own tea, you can save a minimum of $2 with every cup.
How can I retrieve a forgotten login and/or password?
How do I add items to my Wish List?
How can I find my Order History?
Billing & Payment
How do I order?
Online, by phone, or fax.
Most orders generally ship within 24 hours excluding weekend and holidays. Online purchases from Holy Mountain Trading Company may be made using a credit card or by following up with a mailed personal check. We accept Visa, Mastercard and Discover Card.
To contact us with a question about ordering, please call us toll free at 888 832 8008 or e-mail us at email@example.com.
How do I order by phone?
I live outside the United States. Can I still place an order?
Will I be charged tax?
What is your return policy?
Authorized returns for merchandise in original boxes and in new condition are subject to a 20% restocking charge. No returns are accepted on custom or special order items. All authorized returns will be fully refunded less restocking fees, shipping and handling charges. To obtain an authorization number, please call our customer service department at 415 584 8773, or email us at firstname.lastname@example.org. All authorized returns should have the authorization number marked on the outside of the package and returned to the following address:
Holy Mountain Warehouse
128 Rome Avenue
San Francisco, CA 94112
We will refund the shipping cost only if the return is the result of our error. Returns are processed once we have received the product.
Shipping & Order Status
Can I choose the carrier for my shipment?
How can I check my order status?
You may check your order status in any of the following ways:
- Log in to your Holymtn.com account, select order history, then click on an order number.
- Refer to your shipping confirmation email for information about how to track your order.
How do I track my order to know where it is in transit?
Any other questions?
CONTACT US TO GET YOUR ANSWERS
We’d love to hear from you!
PO Box 12420
San Francisco, CA 94112-0420